This page contains commonly seen issues and questions from Chopin users.
Not getting answers for your questions? Drop us a message →
Catalog Google Sheet
- There should be no empty lines between rows.
nameof each product can not be empty nor can be characters other than numbers or alphabets. No spaces either. Product names must be unique.
No products shown
- All products must have
nameotherwise they won’t be shown.
- Do not remove the existing catalog headers copied from tutorial.
Images are not shown
Check if your image urls are direct links by pasting them to the browser.
Order Google Sheet
New orders are not aligned with previous orders
- Check if your
order_numberis on A1 cell.
- Make sure your title row (first column) is not hidden.
Get notification when someone places an order?
You can set up Google Sheets notification rule to get realtime updates on new order submission.
- On the top of your Order Google Sheet, click
Any changes are madeunder Notify me when…
- Choose “when” you want to receive notifications under Notify me with…
Email - daily digest- Send a daily summary of all changes.
Email - right away- Send an email for every change.
Can I add/move/hide columns on the order google sheet?
Absolutely! Add a column to save notes or move the column so certain information can be displayed next to each other. As long as you keep the title row, Chopin will be able to populate data to matching fields.
Can I delete data from order google sheet?
We don’t recommend deleting data (actual transactions, retiring products, etc), as they’re valuable for future analysis. Instead, hide the rows you don’t need (Select row(s) > Right Click > Click
Hide row) .
Can I manually type in orders?
We don’t recommend to. Rather than manually typing in orders, we suggest you place another order from your Chopin store. So you can make sure to have a unique order number data for every order.
How to sort my orders?
Each order consists of several lines of data in order google sheets. Sometimes when many orders come in simultaneously, the data won’t be recorded in the right order. You can reorganize the orders by sorting
- Highlight the entire sheet or click
- If your sheet includes a header row, freeze the first row.
Data has header row.
order_numberto be sorted first, then click
Add another sort column.
user_nameto be sorted.
- Click Sort.
Create Chopin Store on Telescope
Follow the steps on Chopin Flow . You must create two google sheets, share editor access with Waitress account, and authorize.
Cannot find your store
- Check if the current login account in Telescope is the same as the account used to create Chopin store.
- Click the gear button ⚙️ to view Telescope user settings . The current login account is shown on the top. If it’s different from the account used to create Chopin store, simply sign out and sign in again with the matching account.
Unable to authorize google sheet
Pop-up blocker might disable the google sheet authorization login. Disable the plug-in or enable pop-up for telescope, and try Chopin Flow again.
How can I create image url?
Use image hosting services whenever you can. We recommend Imgbb .
After uploading an image to those websites, you should use direct link or image url that points to the actual image.
Why the images are not shown properly?
Make sure the image url points to the actual image rather than an entire index, webpage, or website. You can put the url in browser to test it out. If you can see the image and only the image, then that’s a working url.
How to find image url from other websites?
On the page, right-click the image > Select
Copy Image Address.
Why do images load slowly?
Large images will slow down the Chopin store render time. Use services like TinyPNG to reduce the file size.
Why my customers doesn’t receive order confirmaion emails?
Check if you complete the followings:
- Grant us permission via Post-It with the Gmail account you attempt to send emails from
Send Order Confirmation Emailunder
Order Settingssection in Chopin
- The email you put in the
Contact Informationsection is the same as the one you authorize in Post-It
You can also try remove Gmail access and add it again in Post-It .
Can I customize the order confirmaion content?
Difference between Stripe and PayPal Business?
With Stripe, customers can enter their credit card information directly on the Chopin store. On the other hand, PayPal requires customers to sign in or enter credit card information in a different pop-up window, this can sometimes result in more abandoned orders.
Difference between PayPal.Me and PayPal Business?
PayPal.Me works for both personal and business accounts. However, it’s still a manual payment method that requires customers to click the link, sign in to their accounts, then pay.
PayPal Business integration guides your customers to enter the payment information and validate the transaction in realtime. If they fail to submit payment, the order won’t be recorded on the order google sheet.
How to set up PayPal.Me?
- Register a PayPal account.
- Go to PayPal.Me website
Create Your PayPal.Me Link.
- Choose your unique url. It looks like this: PayPal.Me/YourBrand.
- You can also customize your profile in the PayPal.Me settings , including profile photo, cover photo, and personal message.
I don’t see the payment method I need
Why am I seeing ads on my store?
On our free tier, we use ads income to offset the hosting cost. We also offer basic tier at USD$10 per month to remove ads (along with other perks).
How to get shortened url for my Chopin Store?
Upgrade to Basic Plan
to get an apio branded url (
chopin.apiobuild.com/<store_name>) for as low as $10/month. Feel free to contact us if you want to reroute your Chopin to your domain, if you already have one.
What is Markdown?
Markdown is a lightweight markup language for creating formatted text using a plain-text editor. In other words, you can use text to style text.
Some helpful guides:
How to retrieve LINE url?
- Open your LINE app, click (Add friends symbol) on
Invite friend by text message.
- Randomly select a friend and click
Invite(Don’t worry! Line will not send text automatically).
- You will be brought to your texting app and have a draft message with your LINE URL. It will look like this: line.me/ti/p/XXXX
- Click in your LINE group chat and select
Invite Linkand you will see the option to
Copy invite link. It will look like this: line.me/R/ti/g/XXXX